Privacy notice

Privacy Notice

This Privacy Notice explains how Lighting and Mains Power Solutions Ltd, trading as LAMPS – The electrical wholesaler (“we”, “us”, “our”), collects, uses and protects your personal data when you use our website and services.

We are committed to handling personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Lighting and Mains Power Solutions Ltd is the data controller responsible for your personal data.

Company number: 05577627
Registered address: Unit 10 Drakes Drive, Crendon Industrial Park, Long Crendon, Buckinghamshire, HP18 9FE
Email: info@lampsltd.co.uk
Phone: 01844 393939

What information we collect

We may collect and process the following categories of personal data:

Information you provide directly: such as your name, email address, phone number, billing and delivery address, company details, account login details and order information when you create an account, place an order, apply for a trade account or contact us.
Transaction data: details of products purchased, payment confirmations and order history.
Installation enquiry data: where you request installation, we may collect details required to pass your enquiry to an approved installation partner.
Automatically collected data: IP address, browser type, device information, pages visited and actions taken on our website. This information is typically collected via cookies and similar technologies.

How we use your personal data

We use personal data for the following purposes:

Order processing and fulfilment: to take payment, process orders, deliver products and manage returns.
Account management: to create and administer customer and trade accounts.
Customer support: to respond to enquiries and provide aftersales support.
Service communications: to send important updates about orders, deliveries and policy changes.
Installation coordination: to refer you to trusted third-party installation partners where requested.
Site operation and security: to protect our website, prevent fraud and maintain system security.
Improvement and analytics: to understand how our website is used and improve performance and user experience.
Legal and regulatory: to comply with legal obligations such as tax and accounting requirements.
Marketing: to send marketing communications where you have provided consent.

Lawful bases for processing

We rely on one or more of the following lawful bases:

Contract: where processing is necessary to fulfil an order or provide services.
Legal obligation: where we must comply with UK law.
Legitimate interests: for running and improving our business, provided your rights do not override those interests.
Consent: where required, for example for certain cookies and marketing communications.

Sharing your personal data

We may share personal data with trusted third parties where necessary:

Payment providers to process transactions securely (we do not store card details).
Delivery and logistics partners to ship orders.
Approved installation partners where you request installation services.
IT hosting, platform and website service providers.
Analytics providers such as Google Analytics (where consent is given).
Professional advisers and regulators where required by law.

We do not sell personal data.

International transfers

Some service providers may process data outside the UK. Where this occurs, appropriate safeguards are used in line with UK data protection law.

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, remember preferences and understand usage.

We use a consent management platform provided by Usercentrics to manage cookie preferences. You can update your preferences at any time via our cookie banner or settings link.

For full details, please see our Cookie Policy.

How long we keep your data

Order and financial records: typically kept for up to 6 years.
Account data: retained while your account is active and for a reasonable period afterwards.
Marketing data: retained until you unsubscribe or withdraw consent.

Data security

We use appropriate technical and organisational measures designed to protect personal data. However, no system is completely secure and we cannot guarantee absolute security.

Your rights

You may have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent

To exercise your rights, contact info@lampsltd.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always appear on this page.

Contact us

Email: info@lampsltd.co.uk
Phone: 01844 393939
Address: Unit 10 Drakes Drive, Crendon Industrial Park, Long Crendon, Buckinghamshire, HP18 9FE

Last updated: February 2026