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Delivery and Returns

Delivery & Collection Information

This page explains delivery options, charges and collection for orders placed with Lighting and Mains Power Solutions Ltd, trading as LAMPS – The electrical wholesaler (“LAMPS”, “we”, “us”, “our”).

UK Delivery

We deliver to addresses across the United Kingdom.

Delivery charges

  • Delivery charges are calculated at checkout based on your basket and delivery location.
  • Some areas may be subject to additional charges (for example remote locations such as parts of Scotland and island/remote postcodes). Where applicable, these charges will be shown at checkout before you place your order.

Delivery options

  • Standard delivery – available for most UK addresses.
  • Next working day delivery – available on eligible products and locations, subject to a cut-off time shown at checkout. Availability may vary by product type and delivery postcode.

Dispatch and delivery times

  • Estimated delivery times may be shown at checkout or in your order confirmation, but are not guaranteed.
  • Delivery times can vary depending on stock availability, order contents (for example large or specialist items), and courier capacity.
  • We are not responsible for delays caused by events outside our control, such as courier disruption, severe weather, accidents or strikes.

Couriers

We use a range of courier and delivery partners. This helps us keep delivery costs competitive and choose the most suitable service for the items in your basket.

Delivery address and access

  • Please ensure your delivery address and contact details are correct when you place your order.
  • If delivery cannot be completed due to incorrect details or access issues, additional charges may apply to rearrange delivery.

Receiving your order

  • Risk of loss or damage passes to you on delivery.
  • Please inspect goods as soon as reasonably possible after delivery and contact us promptly if anything appears damaged, missing or incorrect.

Collection (Click & Collect)

Collection is available for eligible orders from our central stores address:

Unit 3, Christmas Hill Business Park, Rycote Lane, Thame, OX9 2FZ

  • If collection is available for your order, this option will be shown during checkout.
  • Please wait for confirmation that your order is ready before travelling to collect.
  • You may be asked to provide proof of order and identification on collection.

Contact

If you have any questions about delivery or collection, please contact us:

 

 

Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made from Lighting and Mains Power Solutions Ltd, trading as LAMPS – The electrical wholesaler (“LAMPS”, “we”, “us”, “our”).

Important notes

  • Please contact us before returning any items so we can provide guidance and, where applicable, a returns reference.
  • Return eligibility can depend on the product type and supplier conditions.
  • Nothing in this policy affects your statutory rights.

Consumer right to cancel (14 days)

If you are a consumer (buying as an individual, not in the course of business), you have the right to cancel most online orders within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

  • To cancel, you must notify us within 14 days of delivery.
  • You then have a further 14 days to return the goods.
  • Goods must be returned unused, in their original condition and, where possible, in the original packaging.
  • You are responsible for the cost of returning items unless the goods are faulty or not as described.

Our 30-day returns policy (non-faulty items)

In addition to your statutory rights, we may accept returns of non-faulty items within 30 days of delivery, subject to the conditions below:

  • Items must be unopened, unused and in a resaleable condition.
  • Items should be returned with all original packaging, accessories and documentation.
  • Special-order, made-to-order or customised items are non-returnable unless faulty or agreed in writing before purchase.
  • Non-faulty returns are subject to approval and may be declined where supplier restrictions apply.

Restocking / handling charges

For non-faulty returns, a restocking or handling charge may apply. Where this applies, it is usually determined by the supplier’s terms and the product type. If a charge applies, we will confirm it with you before processing the return.

Faulty, damaged or incorrect items

If your goods are faulty, damaged, missing, or you believe you have received the wrong item, please contact us as soon as possible so we can help resolve the issue.

  • We may ask for photos and/or additional details to help us raise a claim with the courier or supplier.
  • Some faults may require testing or inspection by the manufacturer or supplier before a replacement or credit is approved.

How to request a return

Please contact our team with your order number and details of the item(s) you wish to return:

Return address

Returns should be sent to (unless we advise otherwise):

LAMPS – The electrical wholesaler
Unit 3, Christmas Hill Business Park
Rycote Lane
Thame
OX9 2FZ

Return shipping costs

  • For non-faulty returns, the customer is responsible for return shipping costs.
  • For faulty or incorrect items, we will advise the appropriate return method and where reasonable may cover return shipping costs.
  • We recommend using a tracked service for returns. We are not responsible for items lost in transit.

Refunds

  • Once returned goods are received and inspected, we will process refunds where applicable.
  • Refunds are issued to the original payment method.
  • Refund timing can vary depending on banking providers and, for some faults, supplier testing or approval.

Trade customers

If you are purchasing as a business, different rules may apply. Please contact us and we will advise the appropriate process for trade returns and warranty claims.